Your families no longer have to deal with contracts themselves.
You give your families a link. Within seconds we find the running contracts, including the ones that are in no folder, and cancel or transfer them. There are no running costs and no payment risk for your funeral home.
See what your families experience ↗For branch businesses and groups ↓
What keeps running after the farewell,
we find.
Within seconds we detect the running contracts from the account transactions, including the ones nobody remembered.
With forms
The family has to know which contracts exist. The forgotten contracts are often the ones left behind.
With Still Alive
Our technology automatically detects the regular payments from the account transactions, BaFin-regulated. If there are several accounts, the family simply connects all of them. Depending on the case, there are 15 to 40 contracts. Only what is paid in cash does not show up in any account.
Save work
No questions about cancellations, no paperwork for your team.
Relieve families
No cancellation letters, no waiting on hold. Even children who live far away can handle everything from home.
The family decides
For every contract the family decides: cancel, transfer or keep.
One link.
Nothing more.
- Give the family a linkYour team needs no new system, no login and no training.
- We cancel or transfer contractsThe family connects the deceased person's accounts and decides for each contract: cancel, transfer or keep. We do the rest.
- No risk for your funeral homeWe invoice the family directly. No minimum volume, no commitment.
How it works for the family
- Receive a link or flyerBy email, WhatsApp or as a flyer with a QR code for the funeral folder.
- Connect the accountWhoever has access to the deceased person's account does this: heirs, authorised representatives or relatives with the login details. Several accounts can be connected one after another.
- See all contracts within secondsWe detect the running contracts automatically and list them clearly. For each one the family decides: cancel, transfer or keep.
- We do the restThe letters go out immediately. Some providers only reply weeks later, and we take care of that too.
Online banking is only needed by the person with access to the account. The service is available in all common languages.
Your name in front.
We stay in the background.
The family pays €100 once. Your funeral home has no running costs and receives €25 per case for its support. Or you pass the amount on to the family.
Your choice
You keep €25 per case. Or you waive it, and the family only pays €75.
How to tell the family
“The service costs €100. Our funeral home keeps €25 of it for its support.”
Or: “Our funeral home waives its share, you pay €75.”
For your calculationWork out what your funeral home receives per year.
Your share
€25 per completed case, unless you pass your share on to the family.
In your branding
In future, link and interface will carry your logo and colours. Until then the service appears in a calm, neutral design. For the family it is a service of your funeral home.
The thanks go to you
The family remembers the funeral home that stood by them after the funeral too.
We handle every question
We answer all of the families' questions, by phone as well, and make sure every family is satisfied. With no work for you.
Clearly settled
before you start.
You decide per family
No fixed-term contract, no minimum volume. You recommend the service to whomever and whenever you like: five times in one week or not at all for a year.
No payment risk
We invoice the family directly. If a family does not pay, your funeral home bears no loss.
Data protection
fino still alive UG is responsible for the family's data, and the servers are located in an ISO 27001-certified data centre in Germany. Your funeral home does not see any account data, and no one can move money through the account connection.
Liability
Your funeral home only recommends the service. The family's contractual partner is fino still alive UG, which is liable in accordance with the statutory provisions. The family approves every cancellation individually beforehand.
Who may connect the account
Whoever has access to the deceased person's account: heirs, authorised representatives or relatives with the login details.
What funeral homes say
“As a funeral director, you ask yourself with every new provider: do they really understand what matters in our profession? With Still Alive the answer was clear quickly. They think of the families first.”
“In the back of their minds are the contracts, the accounts, the calls nobody wants to make. Anything that takes this off families in this moment gives them back what they need: room to grieve.”
The family never pays more than it saves.
If the family saves less than €100 through the cancellations, we refund the difference. Nothing changes for your funeral home.
What funeral homes often ask us
We already have a solution for this.
You do not need to switch. Still Alive runs alongside your software. The difference: we also find the forgotten contracts instead of just filling in forms.
Our families do not need this.
Your families decide that themselves. After a death, many do not know which contracts are still running. You offer the service, and whether the family uses it is up to them.
How do you find the contracts?
The family connects the deceased person's account through the BaFin-regulated technology of the fino group. From this we automatically detect the regular payments within seconds. No one can move money through the connection.
Who may connect the deceased person's account?
Whoever has access to the account: heirs, authorised representatives or relatives with the online banking login details.
What about relatives without online banking?
Online banking is only needed by one person with access to the account, which can also be an authorised representative acting for the family. If there is no one, the family can also enter the contracts themselves.
Is the service available in other languages?
Yes. The service can be provided in all common languages. Tell us which languages your families need.
Does our funeral home see the families' account data?
No. Your funeral home does not see the account data. You only see that your family is using the service.
Which contracts can be cancelled?
Everything that is paid regularly from the account: insurance and funeral plans, electricity and gas, phone and internet, TV licence, newspapers, subscriptions and streaming, memberships, loans and savings plans. The family decides for each contract whether to cancel, transfer or keep it. What is paid in cash does not show up in the account.
What does it cost us?
No running costs. A small, individually agreed fee applies for the set-up. The family pays €100 once, of which €25 go to your funeral home. If you prefer, you waive it and the family pays €75.
Who invoices the family?
We invoice the family directly, you write no invoice and bear no payment risk. For the family it remains a service of your funeral home.
How does billing work?
We transfer your share monthly, with an overview of all completed cases.
How long are we committed?
Not at all. There is no fixed-term contract. You recommend the service whenever and to whomever you like.
Do we need to install anything?
No. Everything runs in the browser. You get your link and can start right away.
Is it worth it for a small funeral home?
There is no minimum volume and no running costs. Whether five or five hundred deaths a year: you only pass on the link when it suits the family.
We are a branch business or a group.
There is a separate route for this with a pilot and central approval. More for branch businesses and groups ↓
We do not know Still Alive.
We are part of the fino group. Its technology has been working behind the scenes of more than 1,000 banks for over ten years, BaFin-regulated and ISO-certified.
Another question? Call us: +49 561 82790470
Or ask our assistant →
See the service from the family's point of view ↗
For branch businesses and groupsSeveral locations? Pilot, central approval and documents for your head office.
Several locations and one central decision? Then we start together with your head office.
Pilot
If you like, we start at a few locations and review the results together after a few months.
Central approval
You decide which locations offer the service.
Overview per location
On request you receive the completed cases per location.
Documents
We provide the documents your purchasing, IT and data protection teams need.
Three ways to start.
You choose.
- Start right awayFill in the form and you will receive your link on the next working day. You still have a personal contact.
- Call back or visitWe call you or come to see you.
- Pilot for groupsMore about the pilot ↑
Your start at a glance
